Dutch Bros App

App Information

• Can I use a free drink reward during sticker/merch drops?
• How do I update my zip code on my account?
• How do I update my name on my account?
• How do I update my birthday on my account?
• How do I update my phone number on my account?
• I'm missing an app sticker.

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Payments

• I see an unrecognized activity on my account. What can I do?
• Why was I charged twice? / I'm seeing double charges.
• What forms of payments do you accept?
• How are tips calculated?

Discounts & Promotions

• How do I use Tap to Activate?
• What is Tap to Activate?
• New shop promotions
• Does my local shop offer any Military and/or First Responder discounts?
• My local shop is opening soon. Will there be any promotions or specials?
• Do I get a free drink on my birthday?

Stickers

• Can I buy stickers?
• Why is the sticker drop on the first Wednesday of each month?
• What are the rules on how many stickers one can get?
• Does this mean I can only get stickers on the app on Wednesday as well?
• Will there be more stickers available? I always miss out!
• Why are you changing the sticker program to a monthly "Sticker Drop"?

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Order Ahead

• Where is Order Ahead available? Does my shop have Order Ahead?
• How do I pick up my Order Ahead?
• The shop didn't see my Order Ahead / My order was missing.
• Can I place my drink order over the phone?
• I ordered at the wrong shop!
• (Order Ahead) I was double charged / charged the incorrect amount.

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